Attracting and keeping high-quality tenants has never been more important in today’s rental market. Property owners want to protect their investments with reliable renters who pay on time, take care of the home, and stay long-term. One way we help make that happen is through our Resident Benefit Package (RBP). The RBP is designed to create a rental experience that feels less like a transaction and more like a partnership.
For a low monthly charge, tenants gain access to a bundle of valuable services that make renting easier, safer, and more rewarding. While the package is designed to enhance the tenant experience, it also directly benefits property owners by improving tenant satisfaction, reducing turnover, and helping preserve the condition of your property.
In this blog, we’ll dive into what the Resident Benefit Package includes and why it matters for you as a property owner.
What’s Included in the Resident Benefit Package?
Our Resident Benefit Package offers a collection of services designed to support tenants throughout their lease. Here’s what’s included:
- Credit Reporting: Reports rent payments (both positive and negative) to the credit bureaus, giving tenants the opportunity to build or improve their credit scores through on-time payments.
- Resident Rewards Program: Rewards tenants with points for on-time rent payments or other special incentives, which they can redeem for gift cards, raffle entries, and other rewards.
- Pest Control Coverage: Includes coverage for select pests, encouraging tenants to address pest issues early before they lead to costly property damage.
- Utility Concierge Service: Helps tenants quickly and easily set up utilities before move-in, streamlining the transition and reducing move-in stress.
Each of these features is designed to not only improve the day-to-day experience of renting but also encourage greater responsibility, timely communication, and better care of the property.
How the Resident Benefit Package Helps Property Owners
While tenants enjoy the convenience and benefits of the RBP, property owners also see advantages.
1. Attract More Qualified Tenants
Today’s renters are looking for more than just a place to live; they want a smooth, supportive rental experience. Offering an enhanced living experience through the RBP gives your property a competitive edge.
When prospective tenants compare listings, the added value of credit reporting, maintenance support, and rewards programs can make your property stand out, resulting in reduced vacancies. A better tenant experience often translates to stronger rental applications from tenants who are serious about maintaining good account standing.
2. Encourage On-Time Rent Payments
On-time rent collection is crucial to the success of your rental investment. Through credit reporting and resident rewards, tenants are motivated to pay on time:
- Positive payments are reported to the credit bureaus, helping tenants build better credit profiles and incentivizing them to stay current on their payments.
- On-time payments earn reward points, providing tenants with tangible benefits each month they pay rent as agreed.
This two-fold system not only helps you collect rent consistently but also fosters a responsible tenant base.
3. Improve Tenant Retention
Tenant turnover is one of the most expensive challenges property owners face. Every time a tenant moves out, there’s the cost of vacancy, turnover maintenance, marketing, and leasing (not to mention the risk of longer vacancies). One of the best ways to minimize these costs is to keep good tenants happy.
Rewards and credit-building opportunities create goodwill and loyalty among tenants. When tenants feel valued and supported, they are more likely to renew their leases, providing you with stable, long-term rental income.
4. Protect Your Property’s Condition
Pest control coverage is an important part of property preservation. Tenants may often delay reporting pest problems due to potential costs. By providing coverage for selected pests, tenants are encouraged to address issues early to prevent minor infestations from becoming serious (and costly) property damage. This saves you money and preserves your investment long-term.
Additionally, offering pest control coverage can help reduce this frustration by encouraging these problems to be addressed proactively, boosting tenant satisfaction, and reducing complaints.
A Small Investment with Big Returns
The Resident Benefit Package offers major advantages to both tenants and property owners. Tenants feel supported, rewarded, and motivated to take care of their homes, while property owners enjoy better rent collection rates, lower turnover costs, and improved property care.
In a competitive rental market, services like our Resident Benefit Package can make all the difference in attracting and retaining tenants who respect and value your property, giving you greater peace of mind and stronger returns on your investment.
The Resident Benefit Package is just one way we help find and keep awesome residents. Oh, and we don’t stop there.
Learn more about how we proactively protect your investment through bi-annual inspections and exterior maintenance upkeep! Combined with the Resident Benefit Package, these services help reduce preventable issues, create happier resident experiences, and preserve your long-term value goals.
Check out the full breakdown of the Resident Benefit Package to learn more about how features like credit reporting and a dynamic rewards program create a better experience for both residents and owners. Click here for more details!
Not currently under our management, but want to learn more? Contact us today so we can walk you through the benefits of joining the United Properties family, including protecting investments, reducing stress, and increasing returns.
Sergio joined United Properties in 2020. He is a graduate from Pickens Technical College as a Nurse Assistant and as a Small Animal Care Provider in 2010. In the past nine years, Sergio has had various jobs, all focused around customer service.
Eden joined United Properties in 2016. Eden graduated from Davenport University in 2015 with an Associate’s in Business Administration. She’s the Executive Assistant to the Owner of United Properties, with a focus on procedural documentation. She enjoys playing guitar, reading, and doing outdoor activities. Eden is trilingual and able to communicate in English, Spanish, and American Sign Language. 
David joined the United Properties team in 2019 as the Director of Client Relations and Business Development. In this capacity, he is responsible for leading all leasing, application underwriting, tenant relations, accounts receivable, process improvement, remote workers, and general office functionality (essentially anything outside of maintenance and service). David comes from a longstanding career at a Fortune 15 company primarily in a sales and customer service leadership role.
Matthew joined the United Properties in early 2020. He is a graduate of Lee University with a bachelor’s in Intercultural Studies and also a master’s in Discipleship and Christian Formation. Matthew serves as a project manager over the Rent Ready process. He has 20 years of construction experience and over 10 years of experience in leadership positions. He oversees a team of technicians and schedules outside vendors getting properties back to the United rent-ready standard so that they can be leased again.
Cristina joined United Properties as the Accounting and Billing Team Lead in October of 2020. She has experience as a technology professional, an English-Spanish translator, and has worked the past several years as the treasurer of her condominium.
Rick joined United Properties in 2020 as a Service Coordinator and then later transitioned to the Collections team, where his customer service shines. Rick has an extensive background in customer service and enjoys being able to resolve issues. He and his wife are raising their two kids and in his free time, Rick enjoys making his own homemade jerky.
Harriet joined United Properties as a Accounting & Billing Specialist in February of 2021. She has experience as a bookkeeper and a Property Manager for a Real Estate account. She was a working student during her college days. Harriet loves cleaning because she thinks it is therapeutic. She also loves watching series during her free time, and she’s a fur mom of one dog. Her inspiration to work every day is her family.
Diego has an extensive background in customer service and, most recently in Maintenance and
Paulina joined United in early 2021 as a Leasing Assistant. She has a background studying social work, with several years of experience in customer service. She speaks English and Spanish fluently and loves to learn. Paulina enjoys small road trips and cold, rainy weather. Her dog is her favorite thing in the world.
Jessica has a Bachelor’s Degree in Financial strategies and public accounting and is studying a masters in Blockchain and Fintech regulation. She has previous experience as a customer service representative. She speaks English and Spanish. She loves taking long walks with her three dogs, hiking and road tripping during the weekends.
Chris Good is new to the United Properties Team since June 2022 as a Business Development Manager. With years of experience in both the construction industry (Master Electrician) and the Real Estate industry (Broker), he will closely work with new and experienced investors to facilitate their real estate goals.
Melba Alvarez
Enrique Vergara (Henry)
Alyssa Conklin
Leo Lacson
Dhyana Aragon
Joksan Gomez
Soroya has been with United Properties since March 2025. Her problem-solving, time management, and communication skills help her shine when working collaboratively with tenants and prospects. She is currently pursuing a degree in Cyber Security at Davenport University. Thanks to her tech-savviness, she excels at navigating and troubleshooting common technology and software issues.
Marlon Joined United Properties in 2025 as a service coordinator. He arrived with solid experience in customer service, property management, and marketing. If you need assistance with either a new or a previous situation, he will be more than glad to help you. Depending on the season, he likes spending time outdoors, going hiking, or simply taking a stroll around town to see what’s new in the city.
Hector began his career in customer service in 2017, gaining valuable experience in client support and communication. In 2021, he transitioned into sales roles, where he developed a strong ability to drive results and build relationships. Since 2023, he has worked in maintenance, IT, and tech support, expanding his skills in troubleshooting, systems support, and hands-on problem-solving. His background combines over eight years of customer-facing roles with a growing expertise in technical support and operations.
Gar Allison joined United Properties as Director of Operations in August 2025. He brings a decade of experience, covering construction project management, supply chain, sales, marketing, and regulatory compliance. Before that, he spent five years as an Engines Sales Representative in Kansas City, MO, shortly after graduating from Davenport University in 2011 with a bachelor’s degree in business management.