Name: United Properties of West Michigan
Address: 1348 Front Avenue, Grand Rapids, MI, 49504
Telephone: 616-965-2300
Price range: $$

Why Rent From United Properties?

United Properties provides rental home and apartment management and is considered the Leader is Service in the Grand Rapids area. We offer single-family homes, townhomes, condos, duplexes, fourplexes, apartments, and other multi-plexes.

One of the most important decisions you can make when deciding on a rental home is “Who is your landlord?” As the Leader in Service, we are the most knowledgeable, courteous and customer service-oriented property management company in the area. Our company works very hard to out-compete individual landlords and provide the highest quality resident services you’ll ever experience.

All of our properties are ready when you move in. We use insured professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is rent ready before you move in.

We provide you repair request forms, electronic repair requests through our website 24/7, and a fax machine line to ensure that we can receive your repair requests and other needs at any time.

Our phones are answered 24 hours a day to handle your emergency maintenance repairs.

We provide detailed Move-in and Move-out Inventory forms for proper documentation of the condition of your rental.

All deposits that are retained by us are kept in a FDIC insured bank.

We make paying your rent easy, from providing self-addressed payment envelopes, accepting on line payments, and a drop slot.

Our office hours are 9 AM – 5 PM, Monday through Friday, excluding normal holidays. For after hours, we have a mail slot in our suite door.

All the maintenance contractors sent to your home are insured professionals who must meet strict standards set by us. Many have been giving our tenants excellent service for many years.

When you sign your lease, you have a meeting with a property manager to go over all parts of the lease to help ensure that everyone is aware of their responsibilities under the lease.

United Properties belongs to many national organizations to keep up on the most current laws and ordinances. Whatever you end up doing make sure your landlord isa RPOA member.

We hope by providing all the services above that you will recognize that a good landlord can make all the difference in your rental experience.

Sergio Tomita

Accounts Receivable Specialist

Sergio joined United Properties in 2020. He is a graduate from Pickens Technical College as a Nurse Assistant and as a Small Animal Care Provider in 2010. In the past nine years, Sergio has had various jobs, all focused around customer service.

Sergio is our Tenant Relations Specialist. In this role, Sergio works closely with tenants, owners, and other members of the team to ensure their needs and requests are being met. He is responsible for accounts receivables, tenant relations, subsidy program management, and more.

In Sergio’s spare time it would not be a surprise to see him playing one of four different instruments, fueled by his love for music. The Saxophone and the electric guitar are Sergio’s preferred instruments. Sergio is married and has an amazing 8-year-old boy. Together they enjoy playing video games and watching movies as a family.

E: sergio@rentupm.com
P: 616.965.2300 ext 318

Eden Solorzano

Executive Assistant

Eden joined United Properties in 2016. Eden graduated from Davenport University in 2015 with an Associate’s in Business Administration. She’s the Executive Assistant to the Owner of United Properties, with a focus on procedural documentation. She enjoys playing guitar, reading, and doing outdoor activities. Eden is trilingual and able to communicate in English, Spanish, and American Sign Language.

E: eden@rentupm.com
P: 616.965.2300 ext 309

David Klein

Director of Client Relations and
Business Development

David joined the United Properties team in 2019 as the Director of Client Relations and Business Development. In this capacity, he is responsible for leading all leasing, application underwriting, tenant relations, accounts receivable, process improvement, remote workers, and general office functionality (essentially anything outside of maintenance and service). David comes from a longstanding career at a Fortune 15 company primarily in a sales and customer service leadership role.

David grew up in Northeast Michigan and moved to the Grand Rapids area after attending Alpena Community College. He is happily married to his beautiful wife and has 4 children. In his spare time, he enjoys watching new shows, cooking, traveling, and letting his wife beat him in games. His hobbies now closely align with his children and include Pokemon Go, anything Star Wars related, and tea parties (although don’t be fooled, those were his hobbies prior to children).

He looks forward to many successful years at United Properties and hopes to help you in the near future.

E: david@rentupm.com
P: 616.965.2300 ext 305

Tiffany Bergy

Service Director

Tiffany Roscoe joined United Properties in 2020 bringing over 17 years of experience in leadership and management throughout a variety of customer service-based industries. She graduated from the University of Phoenix in September 2018 with a bachelor’s degree in Business Management. She’s been in the Property Management industry since 2017, servicing multi-family housing and is now eagerly expanding her knowledge and experience in single-family. In her free time, she enjoys gardening, spending time with her husband and two dogs, or doing just about anything that involves being outside or spending time with loved ones.

E: tiffany@rentupm.com
P: 616.965.2300 ext 307

Tim VandenToorn

Managing Partner, Office Manager

Tim VandenToorn serves as Managing Partner of United Properties of West Michigan, working closely with our owners and overseeing the day-to-day operations of the company. Tim also started United Realty, which serves as a brokerage for United Properties and assists investors with the acquisition of investment properties.

When starting with United Properties, Tim started at an entry-level position handling maintenance calls. In that role, he was able to gain valuable experience in resolving maintenance issues, gaining a great understanding of the properties and the requirements of the City of Grand Rapids code compliance. From there, he began handling leasing, maintenance, and now primarily works with new owners and the brokerage. Tim is happily married and has three children.

E: tim@rentupm.com
P: 616.965.2300 ext 304

Matthew Holmes

Project Coordinator

Matthew joined the United Properties in early 2020. He is a graduate of Lee University with a bachelor’s in Intercultural Studies and also a master’s in Discipleship and Christian Formation. Matthew serves as a project manager over the Rent Ready process. He has 20 years of construction experience and over 10 years of experience in leadership positions. He oversees a team of technicians and schedules outside vendors getting properties back to the United rent-ready standard so that they can be leased again.

Matthew enjoys working in his wood shop and building furniture. He also loves anything to do with the outdoors: hiking, biking, and kayaking. He is originally from the South, so see if you can catch his accent if you ever speak with him.

E: matthew@rentupm.com

P: 616.965.2300 ext 303

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Utilities & Maintenance

Useful Links & Resources

It is the responsibility of our residents, unless they are included in the lease, to secure utilities for their residence. It is the responsibility of every resident to supply confirmation from the utility company showing an active account prior to picking up the keys to their new home. Please find below information and links to the major utilities serving our area.

Electricity

Consumers Energy – 800.477.5050

Natural Gas

DTE Energy – 800.477.4747

Sanitation Services

Bobs Disposal – 616.455.1155
Caledonia, Cutlerville, Byron Center, East Grand Rapids, Kentwood, Leighton Township, Middleville, Moline, Wayland, Wyoming

City of Grand Rapids – 616.456.3000

Quality Disposal – 616.334.8957
Most of the Greater Grand Rapids Area including the majority of Kent and Ottawa Counties

Republic Services of Grand Rapids – 616.669.7888
Call for Specific Cities

Rosendall Disposal Inc – 616.454.9250
Call for specific areas

Waste Management – 866.929.4106

Cable Television

AT&T – 800-288-2020
Comcast – 800.266.2278

~~~

To submit a maintenance issue, visit the tenant portal.

Rent Shield

Do you want the security of knowing that you will receive the FULL rental payment amount regardless of if the tenant has paid rent at the beginning of every month? If so, this program may be for you. If the tenant chronically pays late or if the tenant doesn’t pay at all and we have to pursue them in court, United Properties will guarantee rental income on your occupied property every month with the first distribution.

Loss of rental income to your investment property due to a non-paying tenant can be difficult hardship for many landlords to endure. As the leader in full service residential property management, United Properties goes to great lengths to screen and lease your property to reliable and responsible tenants, however; unforeseen life circumstances can impact even the best tenants’ ability to make their monthly rent payment at any time. To provide you with a level of protection and coverage that other property management companies do not provide, we are proud to offer the Rent Shield.

For clients enrolled in the Rent Shield, United properties will pay you for the amount of unpaid rent, up to, but not exceeding the equivalent of two month’s rent as specified in the existing tenant lease agreement.

Affordable Rates:
100% reimbursement for up to 2 months of rent- Cost: 25% of one month’s rent

Enrollment in the Rent Collection Guarantee is permitted for United Properties placed tenants or after 6 months of management for non-United Properties placed tenants.

For more information about this additional service, and to take full advantage of the protections we offer for your rental property, call us today at 616-965-2300.

Eviction Rent Shield

Eviction Protection Program (EPP) offered by United Properties of West Michigan

Uninterrupted cash flow is one of our top priorities; United Properties is proud to to offer the the “Eviction Protection Program” (EPP). This program was developed in response to concerns expressed by our owners/clients over the rising costs of evictions.

As the leader in full-service residential property management, United Properties makes every effort possible to screen our tenants and go the extra mile to avoid potential problems. However, it is inevitable that there may come a time when some renters will need to be evicted due to their life circumstances or poor decisions.

If you are enrolled in the EPP, United Properties will assume the up-front financial burden of the eviction as a company expense, not to be charged to the owner like other property management companies.

This cost effective program protects owners from the high cost and the time consuming headaches that come with evicting a tenant. For a small monthly fee of only $10.00 per month per unit, our EPP will cover the cost of virtually all evictions. This could save you between $200.00-$400.00 or more.

By enrolling in the EPP, security deposits can be preserved and applied directly to any lost rent, damages, and/or any other fees you are entitled to recover from the tenant as you would expect–United Properties pays for your eviction in full.

Fees Covered Include:

– Administrative costs to prepare and send the 7-day notice

– Accumulation of all necessary documents to send to the attorney

– Court filing fee for eviction

– Court officer serving fee per defendant

– Original attorney fee

– Filing fee for writ of possession

– Writ of possession

– Court officer service for writ of possession

Fees Not Covered Include:

– Cost of a jury trial

– Lost rents

– Damage to the property

– Cost to physically remove the tenant

NOTE: If the property is currently rented/occupied when the management agreement is signed then this program will not become effective until the start of the seventh month of United Properties being your rental property manager.

Eviction Rent Shield

Eviction Shield Protection (ESP) is offered by United Properties of West Michigan. Uninterrupted cash flow for our owners is one of our top priorities. This program was developed in response to concerns expressed by our owners/clients over the rising costs of evictions. As the leader in full-service residential property management, United Properties makes every effort possible to screen our tenants and go the extra mile to avoid potential problems. However, it is inevitable that there may come a time when some renters will need to be evicted due to their life circumstances or poor decisions. If you are enrolled in the ESP, United Properties will assume the up-front financial burden of the eviction as a company expense, not to be charged to the owner like other property management companies.
The cost-effective program protects owners from the high cost and the time-consuming headaches that come with evicting a tenant.

For a small monthly fee of only $10.00 per month/per unit, our ESP will cover the cost of virtually all evictions. This could save you between $200-400 or more. By enrolling in the ESP, security deposits can be preserved and applied directly to any lost rent, damages, and/or any other fees you are entitled to recover from the tenant as you would expect United Properties pays for your eviction in full.

Fees Covered Include:

– Administrative costs to prepare and send the 7-day notice

– Accumulation of all necessary documents to send to the attorney

– Court filing fee for eviction

– Court officer serving fee per defendant

– Original attorney fee

– Filing fee for writ of possession

– Writ of possession

– Court officer service for writ of possession

Fees Not Covered Include:

– Cost of a jury trial

– Lost rents

– Damage to the property

– Cost to physically remove the tenant

Denise Alcantar

Application Underwriter

Denise has been with United Properties since early 2018. She has a Bachelors Degree in International Businesses and serves as the application coordinator. She speaks English and Spanish. She and her husband are raising a pair of twins. She loves walking on the beach and drinking coconut water.

E: applications@rentupm.com
P: 616.965.2300 ext 308

Israel Arceo

Service Coordinator

Israel has been part of the UPM family for just over two years having worked also in billing and reception within United Properties. He has experience in electrical work and installation field as well in customer service. Israel enjoys anything that has to do with fitness, the outdoors, if it pushes you mentally he wants in.

E: israela@rentupm.com
P: 616.965.2300 ext 312

Carla Fortson

Accounting and Billing Team Lead

Carla joined United Properties in late 2019 as a billing specialist. Carla ensures invoices are received from contractors and bills them out in a timely fashion.

Carla is a kind of jack of all trades, having worked in tourism, school fundraising, and medical interpreting among other areas. Carla started teaching English when I was 18 and in general love sharing any knowledge she has learned along the way.

Carla loves technology, movies, TV-series, and books. In addition to her hobbies, Carla is a single mother of one human, a dog, and a monster cat.

E: carla@rentupm.com
P: 616.965.2300 ext 316

Cristina Herrerias

Billing Assistant

Cristina joined United Properties as the billing assistant in October of 2020. She has experience as a technology professional, an English-Spanish translator, and has worked the past several years as the treasurer of her condominium.
Cristina loves to travel, read, watch movies, and spend time with her family whenever she can.

E: cristina@rentupm.com
P: 616.965.2300 ext 321

Rick Garcia

Customer Service Representative

Rick is one of the newest members of our team. He has an extensive background in customer service. He and his wife are raising their 4-year-old son. Rick loves beef jerky so much he makes his own.

E: customerservice@rentupm.com
P: 616.965.2300 ext 315

Harriet Moore

Billing Specialist

Harriet joined United Properties as a billing assistant in February of 2021. She has experience as a bookkeeper and a Property Manager for a Real Estate account. She was a working student during her college days. Harriet loves cleaning because she thinks it is therapeutic. She also loves watching series during her free time, and she’s a fur mom of one dog. Her inspiration to work every day is her family.

E: harriet@rentupm.com
P: 616.965.2300 ext 322

Diego Zarco

Service Coordinator

Diego has an extensive background in customer service and, most recently in Maintenance and
Property Management.
He’s always willing to help others, is diligent, and provides top-notch customer service. He feels good when he can contribute to reaching collective goals. In his free time, he likes to watch historic documentaries, watching sports and cooking.

E: diegoz@rentupm.com
P: 616.965.2300 ext 340

Paulina Gonzalez

Leasing Assistant

My name is Paulina Gonzalez. I have been working for the company since early 2021. I studied social work and have 7 years of experience in customer service. I speak English and Spanish. I am very patient, and I like to ask a lot of questions to learn a lot. I enjoy small road trips and cold rainy weather. I have a 3-month-old puppy, and he is my favorite thing in the world.

E: paulinag@rentupm.com
P: 616.965.2300 ext 314

Bailey Puterbaugh

Receptionist

Bailey works in Leasing as our receptionist. She will often be answering your phone calls and sending emails about your move-ins and outs.
Bailey spends her time outside of work reading with her cat on her shoulder or taking her dog to the dog park, both with a coffee in hand.

E: baileyp@rentupm.com
P: 616.965.2300 ext 301

Jessica Morelos

Billing Specialist

Jessica has a Bachelor’s Degree in Financial strategies and public accounting and is studying a masters in Blockchain and Fintech regulation. She has previous experience as a customer service representative. She speaks English and Spanish. She loves taking long walks with her three dogs, hiking and road tripping during the weekends.

E: jessica@rentupm.com
P: 616.965.2300 ext 323

Alex Konwinski

Rent Ready Manager

Alex joined United Properties in March of 2022. He is a graduate of Grand Valley State University with a Bachelor’s in Business Administration, majoring in business economics and minoring in public relations and advertising. Alex loves to spend time outdoors: fishing, hiking, or backcountry camping. That being said, Grand Rapids has always been home, and he enjoys living in the city. He looks forward to many prosperous years at United Properties.

E: alexk@rentupm.com
P: 616.965.2300 ext 303

Chris Good

Business Development Manager

Chris Good is new to the United Properties Team since June 2022 as a Business Development Manager. With years of experience in both the construction industry (Master Electrician) and the Real Estate industry (Broker), he will closely work with new and experienced investors to facilitate their real estate goals.

Chris graduated with a Business Management degree from Cedarville University and lives in Rockford with his wife and 3 kids that are actively involved in sports and church activities. His hobbies include Camping, playing Pickleball and raising chickens. To blend it all, he’d like to help an investor develop a chicken farm where electricians and real estate agents can park their RV and play pickleball.

E: chrisg@rentupm.com
P: 616.965.2300 ext 327
C: 616.862.2761

Jeanette Najera

Billing Specialist

Jeanette joined United Properties in late 2022 as a billing assistant. She ensures inspections, contractor, and vendor bills are properly captured in our system enabling them to be paid and billed in a timely fashion.

Jeanette, fluent in English, German and Spanish, is a psychologist. She is very attentive to details and loves human interaction. Jeanette loves counseling, traveling, reading, gardening, sewing, knitting, and cooking. Another fun fact: she ran her own personal business in the wellness and healthcare industry for 10 years.

E: jeanetten@rentupm.com
P: 616.965.2300 ext 339

Stephanie Udell

Operations Assistant

Stephanie joined United in July 2020 after graduating from Ferris State University with a Bachelor’s degree in English. In her spare time, she enjoys wrapping up in a cozy blanket with her dogs and cat on the couch while reading her newest book. As the Operations Assistant with experience working in the leasing department and service department, she works alongside the Service Director and Office Manager with operations and HR-related tasks.

E: stephu@rentupm.com
P: 616.965.2300 ext 330

Fiona Steele

Billing Specialist

Fiona joined United in 2021 as a Billing Asssitant and is married with one daughter. She is a 2013 graduate from St. Paul University with a Bachelor of Science in Accountancy . She loves watching thrilling and drama movies. She’s an islander girl, so beaches and the smell of the ocean is something she loves. Fiona is the 8th and the youngest child in her family. Making her family proud is the most important thing to her.

E: fiona@rentupm.com
P: 616.965.2300 ext 324

Melba Alvarez

Billing Specialist

Billing assistant at United Properties with experience in Accounts payable, accounting, and customer service.
Happily married and a proud mother of two amazing boys.
I Enjoy baking with my two sons and watching movies together.
Love going on trips with my family to visit new places and experience new foods.

E: melbaa@rentupm.com
P: 616.965.2300 ext 329

Enrique Vergara

Service Coordinator

Enrique Vergara joined the United team in 2023, bringing over 10 years of experience in property management, Including multi-family and single-family properties. He is passionate about helping people and providing quality customer service in every interaction. In his free time, Enrique enjoys all things outdoors including gardening, hiking, and exploring historic sites.

E: enriquev@rentupm.com
P: 616.965.2300 ext 317

Alyssa Lawrence

Leasing Agent

Alyssa has been with United Properties since June of 2023. She recently graduated from Grand Valley State University with a Bachelor’s Degree in Business Administration with an emphasis on Marketing and Operations Management and serves as the leasing agent.

Alyssa grew up on the east side of the state and moved to the Grand Rapids area to attend GVSU and fell in love with the west side. In her spare time, she enjoys cooking, spending time with family, and taking her dog on walks.

E: alyssal@rentupm.com
P: 616.965.2300 ext 306

Ryan Roscoe

Quality Assurance Inspector

Ryan Roscoe joined United Properties in December of 2021 as the In-House Inspector and is now the Quality Assurance Inspector, conducting quality control checks on our Rent Ready turns. Ryan brings several years of construction experience to the team. He’s a proud father of two and enjoys fishing and disc golfing in his free time.

E: ryanr@rentupm.com

Name	Title	Extension	Email	General Task/Inquiry
Chris Good	Business Development Manager	327	chrisg@rentupm.com	Prospective Owner Inquiries
David Klein	Director of Client Relations	305	david@rentupm.com	Operations & Customer Service Escalations
Tiffany Bergy	Service Director	307	tiffany@rentupm.com	Maintenance & Billing Escalations
Carla Fortson	Accounting & Billing Supervisor	316	carla@rentupm.com	Accounting & Financials
Cristina Herrerias	Accounting & Billing Team Lead	321	cristina@rentupm.com	Billing inquiries & escalations
Alex Konwinski	Rent Ready Manager	303	alexk@rentupm.com	Rent Ready escalations & Estimate inquiries
Israel Arceo	Rent Ready Coordinator	312	israela@rentupm.com	Rent Ready inquiries
Jason Petryk	Inspections Manager	313	jasonp@rentupm.com	City Inspections inquiries & escalations
Alyssa Lawrence	Leasing Agent	306	alyssal@rentupm.com	Leasing & prospect inquiries
Paulina Gonzalez	Leasing Assistant	314	paulinag@rentupm.com	Leasing & application inquiries
Denise Alcantar	Applications Underwriter	308	applications@rentupm.com	Application inquiries
Sergio Tomita	Accounts Receivable Specialist	318	sergio@rentupm.com	Tenant Collections
Ricardo Garcia	Assistant Accounts Receivable Specialist	315	customerservice@rentupm.com	Tenant Collections
Enrique Vergara	Service Coordinator	317	enriquev@rentupm.com	Maintenance issues & inquiries
Diego Zarco	Service Coordinator	340	diegoz@rentup.com	Maintenance issues & inquiries
Stephanie Udell	Operations Assistant	330	stephu@rentupm.com	Support to Company Directors
Bailey Puterbaugh	Receptionist	301	reception@rentupm.com	Tenant Inquiries & General Information

Contact United Properties of West Michigan

Name

Title

Extension

Email

General Task/Inquiry

Contact United Properties for More Information About Real Estate Investing and Rental Property Management

Contact Us Today

Our Location

United Properties of West Michigan

Why Rent From United Properties?

Sergio Tomita

Accounts Receivable Specialist

Eden Solorzano

Executive Assistant

David Klein

Director of Client Relations and Business Development

Tiffany Bergy

Service Director

<img class="size-full wp-image-13224 alignleft" src="https://www.rentupm.com/wp-content/uploads/2020/06/Tiffany_R_TM.png" alt="Tiffany Roscoe" width="239" height="134" />

Tim VandenToorn

Managing Partner, Office Manager

Matthew Holmes

Project Coordinator

SAMPLE FORMS

Denise Alcantar

Application Underwriter

Israel Arceo

Service Coordinator

Carla Fortson

Accounting and Billing Team Lead

Cristina Herrerias

Billing Assistant

Rick Garcia

Customer Service Representative

Harriet Moore

Billing Specialist

Diego Zarco

Service Coordinator

Paulina Gonzalez

Leasing Assistant

Bailey Puterbaugh

Receptionist

Jessica Morelos

Billing Specialist

Alex Konwinski

Rent Ready Manager

Chris Good

Business Development Manager

Jeanette Najera

Billing Specialist

Stephanie Udell

Operations Assistant

Fiona Steele

Billing Specialist

Billing Specialist

Service Coordinator

Leasing Agent

Ryan Roscoe

Quality Assurance Inspector

Director of Client Relations and
Business Development