Name: United Properties of West Michigan
Address: 1348 Front Avenue, Grand Rapids, MI, 49504
Telephone: 616-965-2300
Price range: $$

Why Rent From United Properties?

United Properties provides rental home and apartment management and is considered the Leader is Service in the Grand Rapids area. We offer single-family homes, townhomes, condos, duplexes, fourplexes, apartments, and other multi-plexes.

One of the most important decisions you can make when deciding on a rental home is “Who is your landlord?” As the Leader in Service, we are the most knowledgeable, courteous and customer service-oriented property management company in the area. Our company works very hard to out-compete individual landlords and provide the highest quality resident services you’ll ever experience.

All of our properties are ready when you move in. We use insured professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is rent ready before you move in.

We provide you repair request forms, electronic repair requests through our website 24/7, and a fax machine line to ensure that we can receive your repair requests and other needs at any time.

Our phones are answered 24 hours a day to handle your emergency maintenance repairs.

We provide detailed Move-in and Move-out Inventory forms for proper documentation of the condition of your rental.

All deposits that are retained by us are kept in a FDIC insured bank.

We make paying your rent easy, from providing self-addressed payment envelopes, accepting on line payments, and a drop slot.

Our office hours are 9 AM – 5 PM, Monday through Friday, excluding normal holidays. For after hours, we have a mail slot in our suite door.

All the maintenance contractors sent to your home are insured professionals who must meet strict standards set by us. Many have been giving our tenants excellent service for many years.

When you sign your lease, you have a meeting with a property manager to go over all parts of the lease to help ensure that everyone is aware of their responsibilities under the lease.

United Properties belongs to many national organizations to keep up on the most current laws and ordinances. Whatever you end up doing make sure your landlord isa RPOA member.

We hope by providing all the services above that you will recognize that a good landlord can make all the difference in your rental experience.

Sergio Tomita

Accounts Receivable Specialist

Sergio joined United Properties in 2020. He is a graduate from Pickens Technical College as a Nurse Assistant and as a Small Animal Care Provider in 2010. In the past nine years, Sergio has had various jobs, all focused around customer service.

Sergio is our Tenant Relations Specialist. In this role, Sergio works closely with tenants, owners, and other members of the team to ensure their needs and requests are being met. He is responsible for accounts receivables, tenant relations, subsidy program management, and more.

In Sergio’s spare time it would not be a surprise to see him playing one of four different instruments, fueled by his love for music. The Saxophone and the electric guitar are Sergio’s preferred instruments. Sergio is married and has an amazing 8-year-old boy. Together they enjoy playing video games and watching movies as a family.

sergio@rentupm.com

616-965-2300 ext 318

Eden Solorzano

Executive Assistant

Eden joined United Properties in 2016. Eden graduated from Davenport University in 2015 with an Associate’s in Business Administration. She works in our accounting department, focusing primarily on billing. She also serves as our process improvement manager and works on ensuring our processes are up to date and helps the company run efficiently. She enjoys playing guitar, reading, and any outdoor activities. Eden is bilingual and is learning to communicate via ASL. (American Sign Language)

eden@rentupm.com

(616) 965-2309

David Klein

Director of Client Relations and
Business Development

David joined the United Properties team in 2019 as the Director of Client Relations and Business Development. In this capacity, he is responsible for leading all leasing, application underwriting, tenant relations, accounts receivable, process improvement, remote workers, and general office functionality (essentially anything outside of maintenance and service). David comes from a longstanding career at a Fortune 15 company primarily in a sales and customer service leadership role.

David grew up in Northeast Michigan and moved to the Grand Rapids area after attending Alpena Community College. He is happily married to his beautiful wife and has 4 children. In his spare time, he enjoys watching new shows, cooking, traveling, and letting his wife beat him in games. His hobbies now closely align with his children and include Pokemon Go, anything Star Wars related, and tea parties (although don’t be fooled, those were his hobbies prior to children).

He looks forward to many successful years at United Properties and hopes to help you in the near future.

david@rentupm.com

616.965.2300 ext 305

Tiffany Roscoe

Service Director

Tiffany Roscoe joined United Properties in 2020 bringing over 17 years of experience in leadership and management throughout a variety of customer service-based industries. She graduated from the University of Phoenix in September 2018 with a bachelor’s degree in Business Management. She’s been in the Property Management industry since 2017, servicing multi-family housing and is now eagerly expanding her knowledge and experience in single-family. In her free time, she enjoys doing just about anything that involves being outdoors or spending time with friends and family.

tiffany@rentupm.com

616.965.2300 ext 307

Tim VandenToorn

Managing Partner, Office Manager

Tim VandenToorn serves as Managing Partner of United Properties of West Michigan, working closely with our owners and overseeing the day-to-day operations of the company. Tim also started United Realty, which serves as a brokerage for United Properties and assists investors with the acquisition of investment properties.

When starting with United Properties, Tim started at an entry-level position handling maintenance calls. In that role, he was able to gain valuable experience in resolving maintenance issues, gaining a great understanding of the properties and the requirements of the City of Grand Rapids code compliance. From there, he began handling leasing, maintenance, and now primarily works with new owners and the brokerage. Tim is happily married and has three children.

tim@rentupm.com

616-965-2304

Matthew Holmes

Project Coordinator

Matthew joined the United Properties in early 2020. He is a graduate of Lee University with a bachelor’s in Intercultural Studies and also a master’s in Discipleship and Christian Formation. Matthew serves as a project manager over the Rent Ready process. He has 20 years of construction experience and over 10 years of experience in leadership positions. He oversees a team of technicians and schedules outside vendors getting properties back to the United rent-ready standard so that they can be leased again.

Matthew enjoys working in his wood shop and building furniture. He also loves anything to do with the outdoors: hiking, biking, and kayaking. He is originally from the South, so see if you can catch his accent if you ever speak with him.

matthew@rentupm.com

616.965.2300 ext 303

Get a Free Rental Analysis

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Russ VandenToorn

President

Founder of United Properties of West Michigan LLC, Certified Residential Management Professional (RMP®) Owner/Broker of United Properties of West Michigan a Residential Property Management Company, Licensed Real Estate Broker, CE Instructor for Realtors, Licensed Builder, and RPOA Board Member. Russ has 40+ years of experience as a Landlord, including buy and hold and flipping Single Family Homes. He has been involved in dozens of major rehabs making them functional for today’s markets including student housing.

He founded United Properties in 2005, which specializes in residential property management and remodeling services for national and international clients. He was the first person to receive the RMP® designation from the National Association of Rental Property Management (NARPM®) in western Michigan and one of only three in the entire state of Michigan. Russ’s past experience includes, wholesale distribution, retail, commercial development, financial business consulting and business merger and acquisitions. Russ is a member of several associations including NARPM®, RPOA, GRAR, MAR, NAR, NREIA. He attends national conventions with various associations each year to keep up on the latest technology, business strategies and laws relating to residential property management.

Russ has been happily married for over 35 years, has 4 children and 11 grandchildren. Tim, his second son is now running the day to day operations of United Properties and the family business is currently being transitioned to Tim.

russ@rentupm.com

616-965-2306

Utilities & Maintenance

Useful Links & Resources

It is the responsibility of our residents, unless they are included in the lease, to secure utilities for their residence. It is the responsibility of every resident to supply confirmation from the utility company showing an active account prior to picking up the keys to their new home. Please find below information and links to the major utilities serving our area.

Electricity

Consumers Energy – 800.477.5050

Natural Gas

DTE Energy – 800.477.4747

Sanitation Services

Bobs Disposal – 616.455.1155
Caledonia, Cutlerville, Byron Center, East Grand Rapids, Kentwood, Leighton Township, Middleville, Moline, Wayland, Wyoming

City of Grand Rapids – 616.456.3000

Quality Disposal – 616.334.8957
Most of the Greater Grand Rapids Area including the majority of Kent and Ottawa Counties

Republic Services of Grand Rapids – 616.669.7888
Call for Specific Cities

Rosendall Disposal Inc – 616.454.9250
Call for specific areas

Waste Management – 866.929.4106

Cable Television

AT&T – 800-288-2020
Comcast – 800.266.2278

~~~

To submit a maintenance issue, visit the tenant portal.

Rent Shield

Do you want the security of knowing that you will receive the FULL rental payment amount regardless of if the tenant has paid rent at the beginning of every month? If so, this program may be for you. If the tenant chronically pays late or if the tenant doesn’t pay at all and we have to pursue them in court, United Properties will guarantee rental income on your occupied property every month with the first distribution.

Loss of rental income to your investment property due to a non-paying tenant can be difficult hardship for many landlords to endure. As the leader in full service residential property management, United Properties goes to great lengths to screen and lease your property to reliable and responsible tenants, however; unforeseen life circumstances can impact even the best tenants’ ability to make their monthly rent payment at any time. To provide you with a level of protection and coverage that other property management companies do not provide, we are proud to offer the Rent Shield.

For clients enrolled in the Rent Shield, United properties will pay you for the amount of unpaid rent, up to, but not exceeding the equivalent of two month’s rent as specified in the existing tenant lease agreement.

Affordable Rates:
100% reimbursement for up to 2 months of rent- Cost: 25% of one month’s rent

Enrollment in the Rent Collection Guarantee is permitted for United Properties placed tenants or after 6 months of management for non-United Properties placed tenants.

For more information about this additional service, and to take full advantage of the protections we offer for your rental property, call us today at 616-965-2300.

Eviction Rent Shield

Eviction Protection Program (EPP) offered by United Properties of West Michigan

Uninterrupted cash flow is one of our top priorities; United Properties is proud to to offer the the “Eviction Protection Program” (EPP). This program was developed in response to concerns expressed by our owners/clients over the rising costs of evictions.

As the leader in full service residential property management, United Properties makes every effort possible to screen our tenants and go the extra mile to avoid potential problems, it is inevitable that some renters will just have to be evicted for one reason or another.

If you are enrolled in the EPP, United Properties will assume the up-front financial burden of the eviction as a company expense, not to be charged to the owner like other property management companies.

This cost effective program protects owners from the high cost and the time consuming headaches that come with evicting a tenant. For a small monthly fee of only $10.00 per month per unit, our EPP will cover the cost of virtually all evictions. This could save you between $200.00-$400.00 or more. The only part of an eviction that is not covered is a jury trial. If that would ever become necessary, we will let you know and try to negotiate a favorable settlement on your behalf.

By enrolling in the EPP, security deposits can be preserved and applied directly to any lost rent, damages, and/or any other fees you are entitled to recover from the tenant as you would expect–United Properties pays for your eviction in full.

Fees Covered Include:
~Administrative costs to prepare and send 7 day notices
~Accumulation of all necessary documents to send to the attorney
~Court filing fee for eviction
~Court officer serving fee per defendant
~Original attorney fee
~Filing fee for writ of possession
~Writ of possession
~Court officer service fee for write of possession
~Writ of execution
~Court officer service fee to monitor that the eviction is done properly on the ~day of eviction

NOTE: If the property is currently rented/occupied when the management agreement is signed then this program will not become effective until the start of the seventh month of United Properties being your rental property manager.

Eviction Rent Shield

Eviction Shield Protection (ESP) is offered by United Properties of West Michigan. Uninterrupted cash flow for our owners is one of our top priorities. This program was developed in response to concerns expressed by our owners/clients over the rising costs of evictions. As the leader in full-service residential property management, United Properties makes every effort possible to screen our tenants and go the extra avoid potential problems; although it is inevitable that some renters will just have to be evicted for one reason or another. If you are enrolled in the ESP, United Properties will assume the up-front financial burden of the eviction as a company expense, not to be charged to the owner like other property management companies.
The cost-effective program protects owners from the high cost and the time-consuming headaches that come with evicting a tenant.

For a small monthly fee of only $10.00 per month/per unit, our ESP will cover the cost of virtually all evictions. This could save you between $200-400 or more. The only part of an eviction that is not covered is a jury trial. If that would ever become necessary, we will let you know and try to negotiate a favorable settlement on your behalf. By enrolling in the ESP, security deposits can be preserved and applied directly to any lost rent, damages, and/or any other fees you are entitled to recover from the tenant as you would expect United Properties pays for your eviction in full.

Fees Covered Include:
~Administrative costs to prepare and send the 7-day notice
~Accumulation of all necessary documents to send to the attorney
~Court filing fee for eviction
~Court officer serving fee per defendant
~Original attorney fee
~Filing fee for writ of possession
~Writ of possession
~Court officer service for for writ of possession

Gabrielle Hedmond

Leasing Agent

Gabrielle is currently a student at Davenport University. She is in the midst of obtaining her bachelor degree in Marketing. She obtained her real estate license and started with United Properties in August 2018. She has recently moved back to Grand Rapids from the east side of the state and has been enjoying exploring the city and trying new places to eat. She enjoys traveling and really enjoys living in the big city of Grand Rapids. As our leasing agent, she is more than happy to assist you in finding the perfect place to call home!

gabrielleh@rentupm.com

616-965-2301

Christa Hilgendorf

Leasing Agent

Christa has 5 years of property management experience. Her passion is leasing and customer service, and has been in customer service related fields for over 20 years. She is always wearing her best smile, and is eager to help! She is passionate about helping others, and will always lend a hand in whatever way possible. Looking for a new home can be super stressful, so her main focus is helping make your transition into your new home go as smoothly as possible.

In her spare time, she enjoys spending time with her two children, and 4 kitties! She is an animal lover and volunteers in her spare time with local animal rescues. Her other hobbies include crocheting, photography, camping, hiking and taking weekend adventures with friends and family!

leasing@rentupm.com
616-965-2300 ext 306

Emily Craverro

Inspections and Special Projects Coordinator

Emily joined the United family in early 2019. She is a graduate of Davenport University with a bachelor’s in Business Administration. Emily serves as our Inspections and Special Projects Coordinator and shines in her ability to build relationships with owners and vendors while navigating large renovation projects and city inspection repairs. Emily oversees her team closely to produce quality work in a timely manner each and every time.

Emily enjoys hiking with her bulldog Bruce Wayne, yes her dog is famous! Avid runner, biker & pizza connoisseur. Just try and test her Golden Girls knowledge.

emily@rentupm.com
616-965-2313

Denise Alcantar

Application Underwriter

Denise has been with United Properties since early 2018. She has a Bachelors Degree in International Businesses and serves as the application coordinator. She speaks English and Spanish. She and her husband are raising a pair of twins. She loves walking on the beach and drinking coconut water.

applications@rentupm.com

616.965.2300 ext 308

Israel Arceo

Service Coordinator

Israel has been part of the UPM family for just over two years having worked also in billing and reception within United Properties. He has experience in electrical work and installation field as well in customer service. Israel enjoys anything that has to do with fitness, the outdoors, if it pushes you mentally he wants in.

service@rentupm.com

616-965-2300 ext 312

Carla Fortson

Accounting and Billing Team Lead

Carla joined United Properties in late 2019 as a billing specialist. Carla ensures invoices are received from contractors and bills them out in a timely fashion.

Carla is a kind of jack of all trades, having worked in tourism, school fundraising, and medical interpreting among other areas. Carla started teaching English when I was 18 and in general love sharing any knowledge she has learned along the way.

Carla loves technology, movies, TV-series, and books. In addition to her hobbies, Carla is a single mother of one human, a dog, and a monster cat.

billing@rentupm.com

616.965.2300 ext 316

Tiffany Connolly

Inspections Coordinator

Tiffany Connolly joined the team in January of 2022 as the Inspections Coordinator. She has been in the multi-family property management industry since 2018 and is looking forward to expanding her knowledge on the single-family property management side. She loves music, and you will usually find her at concerts on the weekends. She has two dogs, both black lab mixes named Bailey(7) and Eevee(3).

E tiffc@rentupm.com
P 616-965-2300 ext 313

Cristina Herrerias

Billing Assistant

Cristina joined United Properties as the billing assistant in October of 2020. She has experience as a technology professional, an English-Spanish translator, and has worked the past several years as the treasurer of her condominium.
Cristina loves to travel, read, watch movies, and spend time with her family whenever she can.

billingassistant@rentupm.com

616.965.2300 ext 321

Rick Garcia

Customer Service Representative

Rick is one of the newest members of our team. He has an extensive background in customer service. He and his wife are raising their 4-year-old son. Rick loves beef jerky so much he makes his own.

customerservice@rentupm.com

616.965.2300 ext 315

Harriet Moore

Billing Assistant

Harriet joined United Properties as a billing assistant in February of 2021. She has experience as a bookkeeper and a Property Manager for a Real Estate account. She was a working student during her college days. Harriet loves cleaning because she thinks it is therapeutic. She also loves watching series during her free time, and she’s a fur mom of one dog. Her inspiration to work every day is her family.

P 616.965.2300 ext 322

E billingassistant@rentupm.com

Caroline Oakley

Service Manager

Caroline Oakley joined the United team in 2020 with over 6 years in hospitality and management.

She is passionate about helping others and providing a great customer experience with everyone she works with. Caroline enjoys spending time with friends, family, and her dog, Nova. She spends much of her spare time vacationing and skiing in the mountains with family.

caroline@rentupm.com

616.965.2300 ext 311

Paulina Gonzalez

Leasing Assistant

My name is Paulina Gonzalez. I have been working for the company since early 2021. I studied social work and have 7 years of experience in customer service. I speak English and Spanish. I am very patient, and I like to ask a lot of questions to learn a lot. I enjoy small road trips and cold rainy weather. I have a 3-month-old puppy, and he is my favorite thing in the world.

P 616.965.2300 ext 314

E customerservice@rentupm.com

Jenna Rae

Rent Ready Coordinator

Jenna joined United Properties in the Fall of 2021 as the Rent Ready Coordinator. She brings many years of industry experience in management, acquisitions, and maintenance. Jenna is originally from the Pacific Northwest and has lived all over the country, calling West Michigan home since 2017.

She is passionate about serving others, learning about different cultures, and being a mom. If given the opportunity, she travels wherever the wind takes her. On weekends, you can find her hiking or completing 5K’s with her sidekick, Iris the Aussie.

P 616.965.2326
E jennar@rentupm.com

Bailey Puterbaugh

Receptionist

Bailey works in Leasing as our receptionist. She will often be answering your phone calls and sending emails about your move-ins and outs.
Bailey spends her time outside of work reading with her cat on her shoulder or taking her dog to the dog park, both with a coffee in hand.

P 616.965.2301
E baileyp@rentupm.com

Jessica Morelos

Billing Assistant

Jessica has a Bachelor’s Degree in Financial strategies and public accounting and is studying a masters in Blockchain and Fintech regulation. She has previous experience as a customer service representative. She speaks English and Spanish. She loves taking long walks with her three dogs, hiking and road tripping during the weekends.

E jessica@rentupm.com
P 616-965-2300 ext 323

Alex Konwinski

Assistant Project Manager

Alex joined United Properties in March of 2022. He is a graduate of Grand Valley State University with a Bachelor’s in Business Administration, majoring in business economics and minoring in public relations and advertising. Alex loves to spend time outdoors: fishing, hiking, or backcountry camping. That being said, Grand Rapids has always been home, and he enjoys living in the city. He looks forward to many prosperous years at United Properties.

E alexk@rentupm.com
P 616-965-2300 ext 326

Chris Good

Business Development Manager

Chris Good is new to the United Properties Team since June 2022 as a Business Development Manager. With years of experience in both the construction industry (Master Electrician) and the Real Estate industry (Broker), he will closely work with new and experienced investors to facilitate their real estate goals.

Chris graduated with a Business Management degree from Cedarville University and lives in Rockford with his wife and 3 kids that are actively involved in sports and church activities. His hobbies include Camping, playing Pickleball and raising chickens. To blend it all, he’d like to help an investor develop a chicken farm where electricians and real estate agents can park their RV and play pickleball.

E chrisg@rentupm.com
P 616-862-2761

Jeanette Najera

Billing Assistant

Jeanette joined United Properties in late 2022 as a billing assistant. She ensures inspections, contractor, and vendor bills are properly captured in our system enabling them to be paid and billed in a timely fashion.

Jeanette, fluent in English, German and Spanish, is a psychologist. She is very attentive to details and loves human interaction. Jeanette loves counseling, traveling, reading, gardening, sewing, knitting, and cooking. Another fun fact: she ran her own personal business in the wellness and healthcare industry for 10 years.

E jeanetten@rentupm.com
P 616-965-2300 ext 326

Salma Santiago

Service Coordinator

Salma joined United Properties in November of 2022. She graduated from International Business at Universidad Veracruzana in Mexico, with several years of experience in the hospitality industry.

She enjoys providing great customer service and making those around her smile. In her spare time, she likes taking long walks and spending time with herself. If a cup of coffee is involved, it’s even better. Watching tv series and driving around the city are her favorite hobbies

E salmas@rentupm.com
P 616-965-2300 ext 326

Stephanie Udell

Operations Assistant

Stephanie joined United in July 2020 after graduating from Ferris State University with a Bachelor’s degree in English. In her spare time, she enjoys wrapping up in a cozy blanket with her dogs and cat on the couch while reading her newest book. As the Operations Assistant with experience working in the leasing department and service department, she works alongside the Service Director and Office Manager with operations and HR-related tasks.

E stephu@rentupm.com
P 616-965-2300 ext 330

Fiona Steele

Billing Assistant

Fiona joined United in 2021 as a Billing Asssitant and is married with one daughter. She is a 2013 graduate from St. Paul University with a Bachelor of Science in Accountancy . She loves watching thrilling and drama movies. She’s an islander girl, so beaches and the smell of the ocean is something she loves. Fiona is the 8th and the youngest child in her family. Making her family proud is the most important thing to her.

E fionas@rentupm.com
P 616-965-2300 ext 330

Melba Alvarez

Billing Assistant

Billing assistant at United Properties with experience in Accounts payable, accounting, and customer service.
Happily married and a proud mother of two amazing boys.
I Enjoy baking with my two sons and watching movies together.
Love going on trips with my family to visit new places and experience new foods.

E melbaa@rentupm.com
P 616-965-2300 ext 330

Experts in Property Management, Real Estate Investing, and Remodeling

Get to Know United Properties and Our Property Management Services

Our Mission

Our mission is to provide honest, quality residential property management services.

Our Values

The United Properties Team

Tim VandenToorn

Tiffany Roscoe

David Klein

Chris Good

Christa Hilgendorf

Sergio Tomita

Eden Solorzano

Matthew Holmes

Denise Alcantar

Carla Fortson

Israel Arceo

Jessica Morelos

Rick Garcia

Cristina Herrerias

Caroline Oakley

Harriet Moore

Paulina Gonzalez

Bailey Puterbaugh

Alex Konwinski

Jeanette Najera

Stephanie Udell

Fiona Steele

Melba Alvarez

Why Rent From United Properties?

Sergio Tomita

Accounts Receivable Specialist

Eden Solorzano

Executive Assistant

David Klein

Director of Client Relations and Business Development

Tiffany Roscoe

Service Director

<img class="size-full wp-image-13224 alignleft" src="https://www.rentupm.com/wp-content/uploads/2020/06/Tiffany_R_TM.png" alt="Tiffany Roscoe" width="239" height="134" />

Tim VandenToorn

Managing Partner, Office Manager

Matthew Holmes

Project Coordinator

Russ VandenToorn

President

SAMPLE FORMS

Gabrielle Hedmond

Leasing Agent

<img class="size-full wp-image-231283 alignleft" src="https://www.rentupm.com/wp-content/uploads/2021/11/A7300078-2-cropped-min.jpg" alt="Christa Hilgendorf" width="240" height="139" />Christa Hilgendorf

Leasing Agent

Emily Craverro

Inspections and Special Projects Coordinator

Denise Alcantar

Application Underwriter

Israel Arceo

Service Coordinator

Carla Fortson

Accounting and Billing Team Lead

Tiffany Connolly

Inspections Coordinator

Cristina Herrerias

Billing Assistant

Rick Garcia

Customer Service Representative

Harriet Moore

Billing Assistant

Caroline Oakley

Service Manager

Paulina Gonzalez

Leasing Assistant

Jenna Rae

Rent Ready Coordinator

Bailey Puterbaugh

Receptionist

Jessica Morelos

Billing Assistant

Alex Konwinski

Assistant Project Manager

Chris Good

Business Development Manager

Director of Client Relations and
Business Development

Christa Hilgendorf