United Properties is one of the most respected property management companies in the Grand Rapids area, and there are a number of things we can do to help investment property owners earn more from their rental properties and have a more successful landlord experience.
Managing Expectations
Owner expectations can be a bit unrealistic and in this industry, it’s hard to get owners to understand what property management companies do. We work with our owners so they can understand the rate of return they’re going to get on their property. This requires a walk through and evaluation of the property, which we are happy to do without any cost or obligation. After looking at the property, we review the expenses they’ll have to get it ready for the rental market. Most owners, especially those who have lived in the house, are accustomed to fixing their own faucets and repairing what was needed on their own. With a property management company, owners need to start paying for these things, and that can be a shock. We will have an honest discussion about the expenses involved and what that means for the property’s income.
Long Term Return
Working with a professional property manager will cost you money in management fees, but most people will tell you that it saves you money in the long term. Initial expenses are higher, but your income is higher too. We can get your money to you a lot faster, and we can also fill vacancies faster than landlords who manage on their own. That alone pays for the fees involved.
Full Service Management
Some property owners think they have to micromanage their property, even when it’s being managed by a professional company. We are professionals who are hired to take care of your property and ensure you get the most money on your investment. It can be difficult for people to turn the property over and be hands off, but you don’t need to worry about it. We set the expectation up front that we are experts and you don’t have to be involved in the numerous day to day decisions and affairs pertaining to your rental home. Let us do what we do best.
If you’d like to hear more about what we can offer you, please contact us at United Properties, and we’d be happy to share additional information about why you should work with us.
Sergio joined United Properties in 2020. He is a graduate from Pickens Technical College as a Nurse Assistant and as a Small Animal Care Provider in 2010. In the past nine years, Sergio has had various jobs, all focused around customer service.
Eden joined United Properties in 2016. Eden graduated from Davenport University in 2015 with an Associate’s in Business Administration. She’s the Executive Assistant to the Owner of United Properties, with a focus on procedural documentation. She enjoys playing guitar, reading, and doing outdoor activities. Eden is trilingual and able to communicate in English, Spanish, and American Sign Language. 
David joined the United Properties team in 2019 as the Director of Client Relations and Business Development. In this capacity, he is responsible for leading all leasing, application underwriting, tenant relations, accounts receivable, process improvement, remote workers, and general office functionality (essentially anything outside of maintenance and service). David comes from a longstanding career at a Fortune 15 company primarily in a sales and customer service leadership role.
Matthew joined the United Properties in early 2020. He is a graduate of Lee University with a bachelor’s in Intercultural Studies and also a master’s in Discipleship and Christian Formation. Matthew serves as a project manager over the Rent Ready process. He has 20 years of construction experience and over 10 years of experience in leadership positions. He oversees a team of technicians and schedules outside vendors getting properties back to the United rent-ready standard so that they can be leased again.
Cristina joined United Properties as the Accounting and Billing Team Lead in October of 2020. She has experience as a technology professional, an English-Spanish translator, and has worked the past several years as the treasurer of her condominium.
Rick joined United Properties in 2020 as a Service Coordinator and then later transitioned to the Collections team, where his customer service shines. Rick has an extensive background in customer service and enjoys being able to resolve issues. He and his wife are raising their two kids and in his free time, Rick enjoys making his own homemade jerky.
Harriet joined United Properties as a Accounting & Billing Specialist in February of 2021. She has experience as a bookkeeper and a Property Manager for a Real Estate account. She was a working student during her college days. Harriet loves cleaning because she thinks it is therapeutic. She also loves watching series during her free time, and she’s a fur mom of one dog. Her inspiration to work every day is her family.
Diego has an extensive background in customer service and, most recently in Maintenance and
Paulina joined United in early 2021 as a Leasing Assistant. She has a background studying social work, with several years of experience in customer service. She speaks English and Spanish fluently and loves to learn. Paulina enjoys small road trips and cold, rainy weather. Her dog is her favorite thing in the world.
Jessica has a Bachelor’s Degree in Financial strategies and public accounting and is studying a masters in Blockchain and Fintech regulation. She has previous experience as a customer service representative. She speaks English and Spanish. She loves taking long walks with her three dogs, hiking and road tripping during the weekends.
Chris Good is new to the United Properties Team since June 2022 as a Business Development Manager. With years of experience in both the construction industry (Master Electrician) and the Real Estate industry (Broker), he will closely work with new and experienced investors to facilitate their real estate goals.
Melba Alvarez
Enrique Vergara (Henry)
Alyssa Conklin
Leo Lacson
Dhyana Aragon
Joksan Gomez
Soroya has been with United Properties since March 2025. Her problem-solving, time management, and communication skills help her shine when working collaboratively with tenants and prospects. She is currently pursuing a degree in Cyber Security at Davenport University. Thanks to her tech-savviness, she excels at navigating and troubleshooting common technology and software issues.
Marlon Joined United Properties in 2025 as a service coordinator. He arrived with solid experience in customer service, property management, and marketing. If you need assistance with either a new or a previous situation, he will be more than glad to help you. Depending on the season, he likes spending time outdoors, going hiking, or simply taking a stroll around town to see what’s new in the city.
Hector began his career in customer service in 2017, gaining valuable experience in client support and communication. In 2021, he transitioned into sales roles, where he developed a strong ability to drive results and build relationships. Since 2023, he has worked in maintenance, IT, and tech support, expanding his skills in troubleshooting, systems support, and hands-on problem-solving. His background combines over eight years of customer-facing roles with a growing expertise in technical support and operations.
Gar Allison joined United Properties as Director of Operations in August 2025. He brings a decade of experience, covering construction project management, supply chain, sales, marketing, and regulatory compliance. Before that, he spent five years as an Engines Sales Representative in Kansas City, MO, shortly after graduating from Davenport University in 2011 with a bachelor’s degree in business management.
Junior joined United Properties as a Leasing Assistant in February 2026 with a background in customer service and insurance claims. Junior is a lifelong learning with a genuine passion for helping people, especially when it comes to finding a place they can truly call home, and Property Management is where he feels most connected to this purpose. Outside of work, Junior is a proud father of two children that he raises with his wife, who constantly inspires him to grow beyond his limits while nourishing his hobbies through creative outlets like music, including guitar and singing.